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1. Information We Collect

We collect information you provide when registering as a member, contacting us, or using our services. This includes: name, mobile number, village/address, Aadhaar number (for membership only), bank details (for FPO transactions), and land records (for scheme eligibility).

2. How We Use Your Information

Your information is used exclusively for: FPO membership management, government scheme facilitation (PM-Kisan, PMFBY, etc.), product transactions and payments, sending important updates via SMS/WhatsApp, and compliance with Companies Act 2013 and FPO regulations. We do NOT sell or share your data with third parties for commercial purposes.

3. Data Security

All member data is stored securely in our management system. Physical records are kept in locked FPO office. Access is restricted to authorized FPO directors and staff only. We comply with all applicable data protection regulations.

4. Cookies & Website Data

This website uses local browser storage (not cookies) only to count visitor numbers and save your preferences. No personal data is collected through website browsing. Visitor count data is anonymous and not linked to any individual.

5. Your Rights

As a member, you have the right to: access your stored data, request corrections, withdraw consent for non-essential communications, and request data deletion upon membership termination (subject to legal retention requirements).

6. Contact for Privacy Issues

For any privacy-related concerns, contact:
Mayala Crop Producer Company Limited
📍 Village Laxmani, Alirajpur M.P. 457887
📱 +91 96170 93276 | ✉️ contact@mayalacrop.com

1. Eligibility for Membership

Any farmer residing in Alirajpur district with active agricultural land can become a member. Both male and female farmers are welcome. Minimum share purchase of ₹1,000 (100 shares at ₹10 face value) is required for Standard membership.

2. Member Categories & Share Capital

• Male Standard: ₹1,000–₹2,000 (100–200 shares)
• Male Premium: ₹2,001–₹5,000 (Board approval required)
• Female Standard: ₹1,000–₹2,000 (100–200 shares)
• Female Premium: ₹2,001–₹3,000 (Board approval required)

3. Member Rights

• Vote in Annual General Meetings (AGM)
• Receive dividend on profits (as declared by Board)
• Access subsidized seeds, fertilizers and pesticides
• Priority access to government schemes and subsidies
• Free agricultural training and workshops
• Market linkage and MSP-guaranteed produce purchase
• Kisan Credit Card facilitation

4. Member Obligations

• Attend Annual General Meeting (AGM) annually
• Provide accurate information during registration
• Sell minimum agreed quantity of produce through FPO
• Maintain quality standards as prescribed by FPO
• Inform FPO of any change in contact/land details
• Not engage in activities that harm FPO's reputation

5. Membership Termination

Membership can be voluntarily surrendered with 30 days written notice. Share capital will be refunded as per FPO financial position and Board decision. Misconduct or non-compliance may result in membership cancellation by Board resolution. Decision of the Board of Directors shall be final.

6. Grievance Redressal

Any member with a grievance may submit a written complaint to the CEO. The Board of Directors will review and respond within 30 days. Unresolved disputes will be handled as per Companies Act 2013 and applicable FPO regulations.

1. Product Quality Standards

All products from Mayala FPO meet the following standards: Fresh produce is harvested and dispatched on the same day. Processed products are FSSAI compliant. Grains and pulses are cleaned, graded and free from adulteration. Mushrooms are grown in hygienic conditions without chemical preservatives.

2. Ordering Process

Orders can be placed via: WhatsApp (+91 96170 93276), Phone call, or visiting our office. Minimum order quantity applies for bulk/wholesale orders. Processed products (Moringa powder, dried mushroom, pulp) require advance ordering with minimum 3–7 days lead time. Seasonal products are available as per harvest schedule.

3. Pricing Policy

Prices are based on current MSP rates, market rates, and FPO cost of production. Member farmers receive preferential pricing on inputs (seeds, fertilizers, pesticides). Bulk buyers receive negotiated pricing. Prices may vary with season and market conditions. All prices are inclusive of applicable taxes.

4. Delivery & Pickup

Products are available for pickup at our office (Village Laxmani, Alirajpur) during business hours (Mon–Sat, 9AM–6PM). Local delivery within Alirajpur district available for bulk orders (minimum ₹2,000). Transport charges apply for outstation delivery. Delivery timelines will be communicated at time of order confirmation.

5. Returns & Complaints

Quality complaints must be raised within 24 hours of receiving fresh produce, or within 7 days for processed/dry products. We will investigate and provide replacement or refund as appropriate. Returns are not accepted for correctly supplied orders that meet quality standards. Contact: +91 96170 93276 or contact@mayalacrop.com.

6. Payment Terms

Payment accepted via: Cash, UPI (PhonePe/GPay/Paytm), Bank Transfer (NEFT/RTGS). Full payment required before dispatch for new buyers. Regular bulk buyers may avail credit terms (15–30 days) subject to Board approval. FPO Bank Account details provided at time of order. GST invoice provided for all commercial transactions.

1. Purpose & Scope

This policy establishes a transparent and effective mechanism for redressal of grievances of all stakeholders — member farmers, buyers, employees, and general public — in accordance with Companies Act 2013 and applicable FPO regulations. All grievances will be treated with confidentiality and resolved in a fair, timely manner.

2. Types of Grievances Covered

• Membership — rejection, share issues, benefit denial
• Product quality — substandard produce, wrong delivery
• Payment — delayed payment, wrong amount, deduction disputes
• Input services — wrong seeds/fertilizer supplied, overcharging
• Staff misconduct — rude behavior, discrimination, bribery
• Scheme benefits — wrongful denial of PM-Kisan, PMFBY or other benefits
• Data privacy — misuse of personal information
• Any other issue related to FPO operations

3. How to File a Grievance

4. Resolution Timeline

5. Complainant Rights

• Right to be heard fairly without any prejudice
• Right to know the status of complaint at any time
• Right to confidentiality — complaint details not shared unnecessarily
• Right to appeal to Board if not satisfied with CEO decision
• No retaliation or adverse action will be taken against complainant
• Anonymous complaints will also be investigated if sufficient information provided

6. External Escalation

If FPO fails to resolve within 30 days, complainant may approach:
Registrar of Companies (ROC), Gwalior — for company law matters
SFAC Regional Office — for FPO scheme related issues
District Agriculture Officer, Alirajpur — for farmer-related disputes
Consumer Forum, Alirajpur — for product/service disputes

1. Acceptance of Terms

By accessing and using this website (mayalafpo.in or any associated domain), you agree to be bound by these Terms of Use. If you do not agree, please do not use this website. These terms apply to all visitors, members, buyers, and any other users of this website.

2. Website Purpose & Information Accuracy

This website is maintained by Mayala Crop Producer Company Limited for informational purposes. While we strive to keep all information accurate and up-to-date, we make no warranty — express or implied — about the completeness, accuracy, reliability, or suitability of the information. Product prices, availability, and scheme information may change without prior notice. Always confirm details by contacting us directly before making any decision.

3. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Mayala Crop Producer Company Limited and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission from the FPO. Unauthorized use constitutes infringement and may lead to legal action.

4. Limitation of Liability

Mayala Crop Producer Company Limited shall not be liable for any direct, indirect, incidental, or consequential damages arising from: use of or inability to use this website, reliance on information provided herein, technical errors or downtime, third-party links accessed from this website. Maximum liability in any case shall not exceed ₹1,000.

5. User Conduct

• Do not misuse the website for fraudulent purposes
• Do not attempt to hack, disrupt, or damage the website
• Do not use automated tools to scrape content
• Do not impersonate FPO officials or members
• Do not post false reviews or misleading information
• Violations may result in legal action under IT Act 2000

6. Third-Party Links

This website may contain links to external websites (government portals, ONDC/MyStore, etc.). These links are provided for convenience only. Mayala FPO does not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party website.

7. Governing Law & Jurisdiction

These Terms of Use are governed by the laws of India. Any disputes arising from use of this website shall be subject to the exclusive jurisdiction of courts in Alirajpur, Madhya Pradesh. These terms may be updated from time to time — continued use of the website constitutes acceptance of updated terms.

1. Order Cancellation — Products

• Before dispatch: 100% cancellation allowed — full refund within 3 working days
• After dispatch (fresh produce): Cancellation not accepted — perishable goods
• After dispatch (processed/dry products): Cancellation within 24 hours of receiving — if product seal is intact and undamaged
• Bulk orders (above ₹5,000): Cancellation requires 48 hours prior notice — 10% cancellation charge may apply

2. Refund — Product Quality Issues

• Quality complaint to be raised within 24 hours (fresh produce) or 7 days (dry/processed)
• Photo/video evidence of damaged or substandard goods required
• FPO team will verify the complaint within 3 working days
• If complaint valid: replacement product OR full refund — buyer's choice
• Refund processed within 7–15 working days via original payment method
• Transport charges for returning goods borne by FPO if complaint is valid

3. Refund — Input Services (Seeds/Fertilizer/Pesticide)

• Unopened, unused products can be returned within 7 days with original invoice
• Defective/expired products: full replacement or refund within 15 days
• Opened packets cannot be returned unless defect proven
• Refund processed within 15 working days

4. Membership Share Capital Refund

• Voluntary exit: Written application to Board with 30 days notice
• Share capital refund subject to FPO financial position and Board approval
• Any dues or outstanding amounts will be deducted before refund
• Refund processed within 60–90 days of Board approval
• Share transfer to another eligible farmer is preferred over refund
• No interest paid on share capital upon exit

5. Non-Refundable Items

• Registration/processing fees for membership
• Training and workshop fees (if any)
• Fresh produce once dispatched
• Custom processed orders (special batches)
• Transaction charges and taxes already paid to government

6. Refund Process

Step 1: Contact us at +91 96170 93276 or contact@mayalacrop.com with order details
Step 2: FPO verifies the request and raises refund ticket
Step 3: Refund approved by CEO / Board as applicable
Step 4: Amount credited via original payment mode (cash/UPI/bank transfer)
Step 5: Confirmation SMS/WhatsApp sent to customer

1. Procurement Objective

To ensure member farmers receive the best possible price for their produce by aggregating supply, reducing middlemen, providing transparent weighing and grading, and linking with government procurement (MSP) and private buyers at fair market rates. Mayala FPO acts as the collective marketing arm of all member farmers.

2. Eligible Produce & Quality Standards

• Mushroom: Fresh, undamaged, no chemical treatment, harvested within 24 hours
• Grains (Wheat, Maize, Bajra, Jwar): Cleaned, dried to <12% moisture, free of stones/dust
• Pulses (Chana, Moong, Toor): Cleaned, graded, uniform size, free from infestation
• Vegetables: Fresh, no mechanical damage, pesticide residue within FSSAI limits
• Moringa Leaves: Fresh tender leaves, no yellowing, harvested morning hours
• FPO may reject produce not meeting quality standards — rejected produce returned to farmer

3. Weighing & Measurement

• All weighing done on certified, calibrated weighing machines
• Weighing done in presence of farmer — farmer can verify any time
• Weighment slip issued to farmer with date, quantity, grade, and rate
• Any dispute on weight — re-weighing done immediately at farmer's request
• Bags, containers weight deducted before final payment (tare weight)

4. Pricing Policy

• MSP crops: Minimum Support Price as declared by Government of India — guaranteed
• Non-MSP crops: Prevailing market rate + FPO premium (minimum 5% above mandi rate)
• Mushroom: Rate fixed weekly based on Indore/Bhopal market prices
• Processed produce: Value-added price after processing cost deduction
• Price announced before procurement season starts — no mid-season changes

5. Payment Timeline

• Mushroom (fresh): Payment within 24–48 hours of delivery
• Vegetables: Payment within 3 working days
• Grains & Pulses: Payment within 7–15 working days after aggregation
• MSP procurement: As per government payment timeline (usually 3–5 days)
• Payment via direct bank transfer to farmer's registered account — no cash for amounts above ₹10,000
• Payment slip/SMS sent after every transaction

6. Transportation & Logistics

Farmers can bring produce to FPO collection point at Village Laxmani office. For bulk quantities (above 500 kg) or for elderly/disabled members, FPO will arrange pickup from farm gate — transport cost to be decided mutually. Loss or damage during FPO-arranged transport is FPO's responsibility.

1. Share Capital Structure

2. Share Transfer Rules

• Shares can only be transferred to another eligible farmer member of Mayala FPO
• Transfer requires written application (Share Transfer Form) to Board
• Board must approve transfer within 30 days — rejection must be communicated with reasons
• Transferee must fulfill all membership eligibility criteria
• Transfer fee: ₹50 per transfer transaction
• Shares cannot be pledged, mortgaged, or used as collateral except with Board approval
• Share certificate updated and reissued within 15 days of approved transfer
• No transfer during 6 months of initial membership (lock-in period)

3. Nominee Registration

• Every member must register a nominee (family member) at time of membership
• In case of death of member — shares transferred to nominee automatically
• Nominee must submit death certificate and membership papers
• Nominee must also be an eligible farmer — otherwise shares will be bought back by FPO
• Nominee details can be updated any time with written application

4. Dividend Policy

• Dividend declared annually at Annual General Meeting (AGM) based on net profit
• Minimum 20% of net profit retained as reserve before dividend declaration
• Dividend distributed proportionally based on number of shares held
• Eligibility: Member must have completed minimum 1 year of membership
• Member must have supplied minimum agreed quantity of produce to FPO during the year
• Dividend paid within 30 days of AGM declaration via bank transfer
• No dividend in loss-making years — reserve fund utilized first
• Dividend income is taxable as per Income Tax Act for the member

5. Profit Distribution Formula

Net Profit after taxes:
→ 20% to General Reserve
→ 10% to Contingency Fund
→ 5% to Member Welfare Fund
→ 65% available for Dividend to shareholders

Board may vary these percentages based on FPO growth requirements — subject to shareholder approval at AGM.

1. Core Values of Mayala FPO

2. Code for Directors & Board Members

• Act in the best interest of FPO and all member farmers — not personal gain
• Attend minimum 75% of Board meetings — absence must be prior informed
• Disclose any personal/financial interest in any FPO contract or decision
• Recuse from voting on matters where personal interest exists
• Maintain strict confidentiality of FPO financial and business information
• Not accept any gift, benefit, or favor from vendors, buyers, or members
• Not use FPO resources (funds, vehicles, staff) for personal work
• Ensure fair treatment of all members regardless of caste, gender, or village
• Violations may lead to removal from Board by shareholder resolution

3. Code for Employees & Staff

• Treat all farmers, buyers, and visitors with respect and courtesy
• No discrimination based on caste, gender, religion, or economic status
• Maintain accurate records — no falsification of weights, payments, or documents
• Report any corruption, fraud, or misconduct observed immediately to CEO
• Do not accept bribes, gifts, or personal benefits from members or buyers
• Protect confidential FPO information — not share with competitors or outsiders
• Follow all safety procedures at processing unit and office
• Comply with all applicable labor laws and FPO service rules

4. Code for Member Farmers

• Provide accurate information about land, produce, and personal details
• Supply honest quality produce — no adulteration or misrepresentation
• Respect FPO staff and fellow members
• Attend AGM and participate in FPO decisions
• Not engage in any activity that harms FPO reputation or interests
• Not misuse FPO name to take personal loans or make false claims
• Pay any dues to FPO on time (input credit, transport charges, etc.)

5. Consequences of Violation

• Staff: Warning → Suspension → Termination depending on severity
• Directors: Warning → Board censure → Removal by shareholder vote
• Members: Warning → Suspension of benefits → Membership cancellation
• Serious violations (fraud, theft, assault) — FIR filed with police
• All decisions appealable to Board within 15 days

1. Zero Tolerance Statement

Mayala Crop Producer Company Limited maintains a ZERO TOLERANCE policy against fraud, corruption, bribery, and financial misconduct of any kind. This applies to all Directors, employees, members, vendors, and any person dealing with the FPO. Any substantiated fraud will result in termination and criminal prosecution.

2. What Constitutes Fraud

• Falsification of weighment records, payment vouchers, or accounts
• Misappropriation of FPO funds or government grant money (SFAC equity)
• Accepting or offering bribery in any form — cash, gifts, favors
• Submitting false claims for government schemes on behalf of farmers
• Misuse of member data for personal gain
• Creating ghost members or fictitious transactions
• Supplying adulterated seeds, fertilizers, or pesticides
• Conflict of interest without disclosure
• Unauthorized use of FPO seal, letterhead, or bank accounts

3. Whistleblower Protection

• Any person who reports fraud in good faith is fully protected
• Anonymous reporting accepted — identity kept strictly confidential
• No retaliation, victimization, or adverse action against whistleblower
• Whistleblower's employment/membership status will not be affected
• If retaliation occurs — immediate action against retaliating party
• False/malicious complaints (with intent to harm) will be acted upon separately

4. How to Report Fraud

5. Investigation Process

• Day 1–3: Report received and acknowledged (to reporter if not anonymous)
• Day 3–10: Preliminary investigation by Board Chairman or independent director
• Day 10–30: Full investigation — documents reviewed, parties interviewed
• Day 30: Final report to Board — disciplinary action or exoneration
• If fraud confirmed — termination + FIR with Alirajpur Police + recovery of funds
• Serious fraud reported to ROC, SFAC, and Income Tax Department as applicable

1. Our Environmental Commitment

Mayala FPO believes that sustainable farming is not just good practice — it is essential for the long-term livelihood of our member farmers and the health of our communities. We are committed to promoting farming methods that protect soil health, conserve water, reduce chemical pollution, and support biodiversity in the Alirajpur region.

2. Natural Farming Promotion (NMNF)

• Mayala FPO actively promotes National Mission on Natural Farming (NMNF)
• Bio Resource Centre (BRC) at Village Kharkuwa — producing Jeevamrit, Beejamrit, and natural pesticides
• Regular training workshops on zero-budget natural farming
• Target: 30% of member farmers on natural farming by 2027
• Premium pricing for naturally grown, chemical-free produce
• Support members in obtaining organic certification

3. Chemical Use Policy

• Only government-approved pesticides and fertilizers supplied to members
• Banned/restricted pesticides will NOT be stocked or sold under any circumstances
• Farmers trained on correct dosage — overuse actively discouraged
• Integrated Pest Management (IPM) approach promoted
• Produce tested for pesticide residue before processing where feasible

4. Water Conservation

• Drip irrigation and micro-irrigation promoted among members
• Rainwater harvesting training provided
• Reduce water usage in processing units through efficient practices
• Wastewater from processing to be treated before disposal
• Farmers encouraged to grow drought-resistant varieties

5. Waste Management

• Agricultural waste (crop residue) converted to compost — not burned
• Packaging materials — biodegradable options preferred
• Plastic packaging minimized — no single-use plastics in operations
• Processing unit waste (mushroom substrate, fruit pulp waste) used as organic compost
• Electronic waste (batteries, equipment) disposed through authorized channels only

6. Our Green Targets — 2027